Privacy Policy
Privacy Policy

Last updated: 23/5/2024

Depanneur (“Depanneur”, "we", "our", "us") operates the website (herafter referred to as the "Website"). We are committed to protecting the privacy of our customers and online users ("you", "your"). This Privacy Policy describes how we deal with the personal data that we process via our Website, our stores, and/or applications managed by us and the services offered thereon (hereinafter referred to as the "Services"). This Privacy Policy applies to your use of our Website and Services, along with any use of our retail locations.

All personal data processed by us is handled in strict compliance with the European General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR").

  1. Controller

1.1 The data controller who processes all of the personal data we process is:

Depanneur, located at Struenseegade 15A, 1TV, 2200, København N, Denmark.

If you have any questions, please contact our customer experience department at

  1. Personal Data Collected

2.1 Registration or Information Requests Through Our Website

We process information from visitors of our stores and Website, including but not limited to when you register an account to buy products, use our Services, or receive information from us through either the form on our Website or by email with your request for information. We process personal data based on: consent according to art. 6(1)(a) GDPR, contract according to art. 6(1)(b) GDPR, compliance with a legal obligation according to art. 6(1)(c) GDPR, and legitimate interests according to art. 6(1)(f) GDPR.

Via our Website, we may ask you to provide any of the following personal data:

  • First and last name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Password
  • Payment card data (e.g., bank account number/credit card details)

You may contact us at any time through email to request information. If you send us such an email, we may process the personal data and information provided in your email.

We may combine the information you have provided with other information we have processed about you, both online and in person (including but not limited to your purchase history, your address, and/or purchase date), along with information that we receive from public information sources and external parties (e.g., Google, Facebook).

If you provide us with personal data about another person, you hereby declare that you are authorized to do so and that you allow us to use that information in accordance with this Privacy Policy.

2.2 Automatically Generated Data

When you use our Website, we may process and register your IP address. Your IP address will be stored in a temporary log file. We may share information regarding your use of our Website with our trusted subsidiaries, affiliates, and partners, as described further in Articles 3.2 and 3.3 below.

Additionally, like many other websites, we use cookies and other technologies to ascertain which web pages are visited and how often. A cookie is a small file that is sent along with pages of a website and stored by your browser on your computer’s hard drive. For example, cookie-related techniques are the use of fingerprints and scripts such as Google Analytics. Cookies allow personal data to be stored or consulted so that you can be recognized if you visit the Website again. For more detailed information on our use of cookies and similar technologies, please see our Cookie Policy.

  1. Purpose of Data Processing

3.1 We process your personal data, as described in Article 2.1, for the following purposes:

a) To fulfill our obligations to provide you with our Services and/or products (such as shipping and invoicing) or other requests you may make (based on contract according to art. 6(1)(b) GDPR);

b) To contact you regarding follow-up Services, to answer your questions, and provide requested information or advice (based on consent according to art. 6(1)(a) GDPR);

c) To secure your account and order information (based on contract and/or consent according to art. 6(1)(b) GDPR);

d) To secure our business goals (based on legitimate interest according to art. 6(1)(f) GDPR):

  • For data analysis to improve the efficiency of our Services;
  • For audits to check whether our internal processes function as intended and to comply with legal or contractual requirements;
  • For fraud and security checks, such as to detect and prevent identity theft or cyberattacks;
  • For the development of new products and services;
  • To supplement, improve or change our Website, products, and services;
  • To identify trends in the use of Services, to get insight on which parts of our Services are most interesting for our users;
  • To determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users;
e) Analysis of personal data (e.g., purchase history, shipping country and/or city, language) to provide personalized service offers (based on consent and legitimate interest according to art. 6(1)(a) and (f) GDPR):
  • To understand you better so that we can personalize our interactions with you and provide you with information and/or offers that are tailored to your interests; and
  • To better understand your preferences so that we can deliver content through the Services that we believe will be relevant and interesting to you.

f) To send you our email newsletter with offers and information about similar products and Services, only if you have specifically opted in for this. Please note that you can always object to such use, via the ‘unsubscribe’ link in our email newsletters or to unsubscribe from your account page after logging in (based on consent according to art. 6(1)(a) GDPR).

g) To comply with various legal obligations, including tax obligations (based on compliance with a legal obligation according to art. 6(1)(c) GDPR);

h) If you respond to an action or contest, we use the information to carry out the action, to announce the prize winner(s), and to measure the response to our marketing campaigns (based on contract according to art. 6(1)(b) GDPR).

3.2 We may provide your personal data, as described in Article 2.1, to our subsidiaries, affiliates, and partners, including our retail stores located in your region, in connection with marketing and promotional materials related to our products and Services. As such, you may be contacted by our local retail stores with such materials. If you would prefer to opt out of any such communications, please use the unsubscribe link in the relevant newsletter or send an email to our customer experience department at [your contact email].

3.3 We will only make personal data available to third parties that are involved in the execution of your order. These third parties process personal data according to our instructions and any such use shall be under our responsibility. Any such data made available is recorded, and if required, any such third parties are also made parties to data processing agreements. We do not pass on your personal data to other third parties unless we are legally obliged to do so.

3.4 We use the automatically generated information, as described in Article 2.2, and your company data and personal data, as described in Article 2.1, to conduct aggregated analyses for internal research and statistical and strategic purposes ("Aggregated Information"). This Aggregated Information does not identify you or your company. We use the Aggregated Information to optimize our Website, Services, and products and learn more about the use of our Website and products so we can improve them.

  1. Use by Minors

4.1 The Services are not intended for use by persons under the age of 16. If you are younger than 16 years of age, you cannot make use of the Services and you must refrain from providing personal data. If your child has unexpectedly submitted personal information to us and you wish to request that the same personal data be removed, please contact us. Article 8 (Your rights with respect to your personal data) of this Privacy Policy describes the process through which you can contact us for any such requests.

  1. Data Retention

5.1 We shall process the personal data for a period of two (2) years after your last order, or for as long as legally required or necessary and allowed for the purpose(s) for which it was obtained. Immediately after this period, we will destroy the personal data and/or anonymize them.

5.2 The criteria used to determine our retention periods include, but may not be limited to: (i) the duration of our ongoing relationship with you and the Services we offer you; (ii) whether or not we are subject to any legal obligation(s); and (iii) any other legal necessity (such as applicable limitation period(s), litigation, or internal or external investigations).

5.3 Notwithstanding Article 5.1, we may process the personal data for a longer period (i) if you ask us to retain data for another two (2) year period, (ii) in order to comply with statutory retention periods (such as those required by tax legislation), or (iii) in order to prove compliance with applicable statutory obligations (such as the GDPR or email marketing legislation).

5.4 If you request deletion of your personal information by contacting us through the process described in Article 8, all of your personal information processed through our Website shall be deleted, as required by applicable law, unless we are obligated to retain such information, whether by law, to complete the transaction for which the information.